Q: How do I order?

A: Peruse our catalog and add the rental items you want to the quote request. The quote request acts like the ‘cart’ but it allows future changes as you continue planning, and enables us to verify that the items you want are in stock and cleaned. You will receive the invoice in your email inbox within 24-48 hours where you can approve and secure your rental items. If you need to peek over someone’s shoulder before you order your candles, here is a quick tutorial!

Q: What type of candles do you supply?

A: We offer a variety of unique candles and candle accessories for our clients. All pillar candle rentals are high-temp wax candles with an 8 hour tea light insert. We can use real flame or LED if you have wind concerns, and we can change with your rain plans or unforeseen event venue flame policies. All votives include an 8 hour oil tea light or LED tea light. For our taper candle holders, we use high quality dripless 10″ candles and trim the wicks to 1/4 inch for the perfect burn. Just specify which color you need in the notes section of the quote request form.

Q: How does delivery and collection pickup work?

A: We run convenient Monday & Thursday routes (you must be present for delivery). In-town: $24 flat; greater Austin: $34 flat; out-of-town: $10 base + $2.50/mile. For Monday pickup, simply set items out in original boxes on the scheduled date/time from your invoice. For special needs, our MAR Signature Full Service includes day-of venue delivery, styling, and evening strike.

Q: Do I need to clean the candles and candle holders before pickup?

A: Nope! We take care of the entire candle cleaning process after the event, so you can get back to doing you! You will get clean candles every time.

Q: My order is below the minimum order- should I still inquire?

A: Absolutely! We can still process orders below the minimum with a below minimum fee. If your order is for a mockup or styled shoot and you’re a member of our Trade Program, let us know and we’ll waive it!

Q: How long is the rental period?

A: The traditional rental period is up to 4 days. Most of our rentals go out on Thursday and are collected the following Monday. If your event happens to land on a Monday, Tuesday or Wednesday, you can take delivery on Monday and we’ll come pikcup on Thursday. The flat fee for candle rentals remains the same whether you keep the rentals for one day or four days.

Q: Can I update my order after I sign for my rentals?

A: Absolutely! Clients often make last-minute updates due to evolving vision or guest counts. Just send us your changes—as long as the total contract value stays at or above 90% of the signed invoice, we'll happily update. Increase as much as our inventory allows!

Q: I need a specific candle holder, color of candle, or candle-related item not in your catalog. Can you help?

A: Yes! Reach out and let us know what you’re looking for! If it is an item we think would work well with our community, we’ll source it for you so you can have the candle holders you want at a fraction of their purchase price.

Q: How far in advance should I place my order?

A: Candle rentals are typically secured about 4-6 weeks in advance by most of our clients, but it varies. We’re thrilled to take last minute candle orders, but orders placed within 7 days will have a small rush fee of 15%.

Q: How do I know how many candles I need?

A: We are happy to help you understand how to style your candlescape to perfectly reflect your vision. Submit a quote request with the items you think you will want, and send us a message in the notes section. We’ll reach back out to collaborate and refine it out together!

Q: Where do you deliver?

A: Typically, we deliver to Austin and the surrounding Hill Country areas, but we occasionally travel to San Antonio and Dallas for larger events. Transportation fees are based on a flat rate + per mile fee + quantity of rentals.